Meet the Team

Executive Leadership Team

Shari Welch, MD, FACEP, FACHE
President, Senior Consultant

Dr. Welch has been a healthcare quality improvement consultant for 13 years. Dr. Welch’s expertise includes visioning events and education, on call solutions, patient satisfaction initiatives, comprehensive operations assessments, patient safety/risk management assessments and change management. She speaks at national meetings for the American College of Healthcare Executives, has written numerous books and articles about healthcare quality and has been awarded two grants to study aspects of healthcare reform.

Email: shari.welch@thequalitymatters.com

Michael Gibbons, RN, MBA
Senior Consultant

Mike Gibbons has a long history of managing service lines including the operating room, cardiovascular services and outpatient care. He has worked in a variety of hospitals, both academic and as part of a larger health organization. He has a wealth of experience in hands-on management and team building. He is our expert on nurse management, staffing and budgeting.

Email: mike.gibbons@thequalitymatters.com
Pam Turner, RN, MBA
Senior Consultant

Pam Turner has over 20 years of extensive experience in the healthcare industry. Pam Turner has managed over two dozen successful and efficient emergency departments. She has been a Manager and Director of Emergency Departments, Air Transport and a Regional Director of a Hospice Program. She also has expertise in nurse leadership mentoring. She works with Dr. Welch on projects involving dyad leadership teams and front end ED operational improvements.

Email: pam.turner@thequalitymatters.com